This apprentice is open only to Barnet residents. Closing date for anyone who is interested is 19th February 2021 . If you have any questions regarding this application join our Open Day on 10th Feb at 12:00 PM here

Job Title: Apprentice Resident Liaison Officer

Reporting To: Resident Liaison Officer


  • Assisting Site Team
  • Communication and Support to Residents

Required Skills:

  • Excellent communication skills
  • Good written and speaking English
  • Ideally a good understanding of word & excel

Submit your interest for this role here:

Duties Include:

Assist the site team with the initial site set up.

Develops effective working relationships with client representatives to reduce duplication and ensure consistency of information and approach.

Supports the Resident Liaison Officer with visits to each resident prior to work commencing to introduce Quinn and communicate the scope of works.

Supports the Resident Liaison Officer to deliver outstanding customer service.

Establish resident’s individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly.

Working alongside the site team to implement effective practices.

Carries out a property condition survey and appliance survey and compiles a report including photographs ahead of the works commencing in the property.

Supports Resident Liaison Officer to create and maintain property files.

Attends meetings with the site management team to enable the flow of information between all parties.

Initiates ID system on site for all operatives and staff

Arranges appointment for surveys and works with residents and supports the Resident Liaison Officer with the
project tracker to manage planning.

Supports the Resident Liaison Officer to ensure all procedures and paperwork is administered in line with Quinn
policies and procedures.

Work with the Social Value Team to deliver initiatives to the residents.

Observes site Health & Safety rules and ensure any risks are reported immediately to the site manager.

Supports the Resident Liaison Officer alongside the Social Values Team to conduct presentations in local schools
and youth projects.

Ensures the ‘Key Safe’ procedure is adhered to in line with company policy.

Arrange satisfaction surveys for all residents, collating responses, and work with project staff to use feedback to
improve our service.

Seeks continuous improvement in resident liaison procedures.

Monitors Quinn London’s code of conduct with operatives working in properties.

Salary Up to £12k per annum for first year with the potential of promotion to Junior RLO role thereafter.

Working Hours – 40 Hours per Week, Monday to Friday.

Qualification – NVQ Level 3 in Customer Care & Onsite training (1 year course)

Holidays –25 days per annum plus bank holidays.

Pension – Nest Pension scheme with company contribution